BitStarz Privacy Policy

At BitStarz, we take your privacy seriously and are committed to protecting the personal data you share with us when you visit bitstarz.com, register an account, or use our services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you play at our online casino. BitStarz Casino is operated by Gareton B.V., registered under No. 160656 at Landhuis Zuikertuin at Zuikertuintjeweg z/n, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185. By creating an account or using bitstarz login credentials to access our platform, you consent to the practices described below.

Information We Collect

We collect several categories of information to provide you with a secure and enjoyable BitStarz casino experience. When you register, we ask for your name, date of birth, email address, country of residence, and contact details. We also collect financial information necessary to process deposits and withdrawals across our supported currencies, including EUR, USD, AUD, and various cryptocurrencies such as Bitcoin, Ethereum, and USDT.

• We gather registration data, including your full name, email, and date of birth
• We collect payment and transaction details linked to your chosen deposit and withdrawal methods
• We track your gaming activity, including wagers, game history, and bonus usage, to improve our services
• We record technical data such as your IP address, browser type, and device information when you access the BitStarz app or website
• We may collect verification documents, such as proof of identity and address, to comply with our licensing obligations

How We Use Your Information

We use the information we collect to operate BitStarz Casino responsibly and efficiently. Our team relies on your data to verify your identity, process transactions, prevent fraud, and ensure compliance with our licence issued by the Curaçao Gaming Authority. We also use your data to personalise your experience, including tailoring promotional offers such as the bitstarz no deposit bonus, free spins campaigns, and VIP Starz Club invitations.

We may use your contact details to send you updates about your account, transaction confirmations, and marketing communications regarding a bitstarz bonus code or new bitstarz free bonus codes for existing users. You can opt out of promotional emails at any time by adjusting your communication preferences in your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our platform. Cookies allow us to remember your preferences, keep you securely logged in through bitstarz casino login, and analyse how you interact with our website and the BitStarz casino app. This data helps us improve site performance, optimise game loading times, and refine our offering of slots, live dealer tables, and BitStarz Originals such as Plinko and Mines.

You can control or disable cookies through your browser settings; however, doing so may affect certain features, including your ability to remain logged in or receive personalised bitstarz casino bonus offers. For more details on the specific cookies we use, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate BitStarz Casino, including payment processors, identity verification providers, and software platform partners such as SOFTSWISS and CoinsPaid, which support our crypto processing infrastructure. We also work with numerous game providers, including Pragmatic Play, Evolution, NetEnt, and Play'n GO, who may receive limited gameplay data necessary to deliver their games through our platform.

• We share data with payment providers to process deposits and withdrawals securely
• We disclose information to regulatory authorities when required by our Curaçao gaming licence
• We work with fraud prevention services to protect your account and our platform
• We may share anonymised data with analytics providers to improve the BitStarz casino app and website performance

We require all third parties to maintain appropriate confidentiality and security standards when handling your data on our behalf.

Data Security

We implement robust technical and organisational measures to protect your personal and financial information from unauthorised access, loss, or misuse. Our systems use encryption technology to secure transactions, whether you deposit using a credit card, cryptocurrency, or e-voucher method. We regularly review our security protocols to ensure they align with industry standards expected of a licensed bitstarz online casino.

Despite our best efforts, no method of transmission over the internet is entirely secure. We encourage you to use a strong password for your account and avoid sharing your bitstarz login credentials with anyone else.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal and regulatory obligations under our Curaçao Gaming Authority licence. Transaction records, identity verification documents, and account history are typically retained for a period required by applicable anti-money laundering regulations, even after you close your BitStarz account.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your information. You may also object to certain processing activities or request a copy of the data we hold in a portable format.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at support@bitstarz.com. We aim to respond to all requests within a reasonable timeframe.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including the United States, United Kingdom, France, and several other jurisdictions listed in our Terms and Conditions. If we determine that an account has been opened from a restricted location, we reserve the right to suspend access and process data accordingly to meet our compliance requirements.

Children's Privacy

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of BitStarz Casino, including access via bitstarz casino login or the mobile app, constitutes your acceptance of any revisions.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team via LiveChat, available 24/7, or by emailing support@bitstarz.com. We are here to address any concerns regarding your privacy while you enjoy our full range of games, from bitstarz poker to live blackjack and progressive jackpots.